Here are the most frequently asked questions from our customers about the Samsung Galaxy Victory. Don't see an answer to your question? Post your question to this blog, below, and check back throughout the day, on Monday, December 30th, 2013, to the have your question answered by our Simply Wireless team of experts!
Q: Are there minutes included with this phone?
A: No - there is no promotional service included with this item.
Q: Who is the carrier/network provider for this phone?
A: Virgin Mobile USA.
Q: What Rate Plans does Virgin Mobile Offer with this phone?
A: Virgin Mobile offers Three (3) different Beyond Talk Plans available for the Samsung Victory:
$35 per month* = 300 Anytime Minutes + unlimited text and data
$45 per month* = 1200 Anytime Minutes + unlimited text and data
$55 per month* = Unlimited Anytime Minutes + unlimited text and data
*additional taxes and fees may apply - see Virgin Mobile for complete information
Q: How soon do I have to add the minutes?
A: You add airtime minutes at the point of activation. You can activate the phone at any time.
Q: Do I need to activate my phone right away.?
A: No.
Q: Can you use the phone's other features with Wi-Fi without activating the service?
A: Data services can be used via Wi-Fi. Calls and texts require cellular service.
Q: If the phone is returned before using all the time purchased, will there be a refund on unused time?
A: No. There are no refunds on any funds paid to Virgin Mobile.
Q: Is a complete owner's manual included? If not, where can it be found?
A: Yes.
Q: Do you use minutes if you are texting on a Wi-Fi network?
A: All rate plans include unlimited texting.
Q: Is there a way to use the phone's features without activating service?
A: Data services can be used via Wi-Fi without activating the service. Calls and texts require cellular service.
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