Below are the results of the survey conducted in July, over 1,500 people participated in the survey. Click here to read how we plan to respond to the results.
Community members logged in page
When asked about the Community Members Logged In (page located here) 48% of the survey participants did not know this page existed. 36% want the page removed, and 16% want the page to stay.
QVC employees posting comments in the forums
When asked about QVC employees posting in the forums 83% of the survey participants are ok with QVC posting. Of the people who are for QVC posting in the forums, 55% welcome posts anywhere, 22% are ok with posts anywhere to help answer questions, and finally 23% want QVC to post in a specific category.
Survey questions about managing nasty posts
73% of the survey participants want QVC to remove negative/nasty posts about Community members. 14% do not care either way, and 13% are against QVC removing negative posts about Community members.
50% of the survey participants want QVC to remove negative/nasty posts about hosts. 25% do not care either way, and 25% are against QVC removing negative/nasty posts about hosts
50% of the survey participants want QVC to do nothing about negative posts about brands and on-air guests. 21% do not care either way, and 29% would like QVC to remove negative posts about brands.
Good posts that take a bad turn and become nasty
72% of the survey participants want QVC to take some action when a discussion takes a negative turn. 28% are against QVC taking action on a post that turns negative.
The majority of the votes went to QVC removing the negative posts only (60%), QVC closing comments came in second (23%), and last was QVC removes the entire discussion (17%).
Forum maintenance of older posts with thousands of comments
64% of the survey participants would like to see older threads closed after a certain time period or reach a maximum number of replies. 36% don’t want the long standing discussions to be closed ever.
Click here to read how we plan to respond to the results.