Here are some of the most frequently asked questions from our customers about Santa's Best Christmas Trees.
Do you have a question? Please post it below, and check back throughout the day on Saturday, September 20th for the answer from our Santa's Best team of experts!
Q: Where do I find replacement bulbs?
A: Each tree comes with replacement bulbs. Should you have misplaced or need more please call Santa’s Best customer service. This is a specialty bulb, please do not use ordinary bulbs bought in the marketplace.
Q: Can I use this tree with a rotating stand?
A: We do not recommend it. Consumer would need to have the top of the line stand, due to the girth and weight of the tree. Some rotating stands would not support it, and it's too risky.
Q: If I shut my tree off do I need to cycle through the functions again when I turn it back on?
A: No, both the on/off of 7 function control box and 7 function remote have memory, so your last function when you turn off your tree will be the first function that appears when you turn it back on. Please note the functions on the remote only go forward on the remote, and not backwards.
Q: If I bought 2 Santa’s Best Foxwood Fir with 7 functions can I get them to be on different functions?
A: If the consumer wants to have separate functions, they need to set the 1st tree and then unplug it. Then set the 2nd tree, and plug back in the first. The remote is universal and will change the function of both trees if they are within the remote distance noted in question 6.
Q: Do I need to have the remote in clear sight?
A: The remote may work through a wall, but the signal could be affected.
Q: What distances can my remote work at?
A: 20FT without the antenna extended; 40FT with antenna extended
Q: What is the length of the plug in cord?
A: 60" from control box to adapter
Q: Where is my battery?
A: Attached to the plug in cord in clear protective wrap.
Q: Where is the 7 function control box.
A: The 7 function control box is fastened with a zip tie at the bottom branch underneath the tree.